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In the event you need to contact us regarding an on-line transaction this will provide us a way to validate your identity.

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No – once you have created a profile with us, your user ID and password will allow you to enroll in our EFT program. To begin this process, please log in.

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EFT is our Electronic Funds Transfer payment plan. EFT lets you pay your insurance premiums directly from a financial institution account of your choice, without the need for a check. When you sign up for EFT payments, you authorize The Hanover to withdraw equal monthly payments from your bank account to pay your policy premium. Once you sign up, you don’t have to do anything else – payments will be made automatically from your designated account.

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EFT is a good financial and time-management tool. It even lessens the need to plan ahead – a big help when you’re going on vacation, caring for a family, have a demanding career, or have other attention-consuming activities and events.

• No need to worry about missing a payment and having your policy cancelled while you are traveling
• No bills to open
• No checks to write
• No envelopes or stamps
• No big down payment
• No service charges

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Paying your premiums by EFT can save you quite a bit of money. Here’s how:

• EFT has no service fees (like the kind you pay when you pay by check). Service fees can be up to $5 per installment, so if you have a 10-payment plan, paying by EFT instead could save you $50 in service fees per policy term.
• Typically most banks don’t charge any fees for using EFT. (Many banks charge a fee for each check processed.)
• You save postage and trips to the post office.

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No, unlike many other insurance companies, we don’t charge our customers for using EFT.

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EFT payments are available to most of our customers who currently pay installment bills for personal insurance (cars, homes, etc.) and/or business insurance. EFT may not be available for all customers or types of insurance, including:

• Bonds
• Massachusetts Commercial Auto Facility policies
• Massachusetts Personal Auto policies currently on a full payment plan
• Michigan Personal Auto Facility policies
• Policyholders who have an SR-22 financial responsibility status

For additional information regarding policies that are not eligible for EFT, please contact our Customer Service department at 800-922-8427.

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Yes, all your personal insurance policies can be paid via EFT. In fact, the more types of policies you pay by EFT, the more you save on service fees, banking fees and postage.

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Yes, all policies using the same bank information and draft date will be withdrawn as one amount.

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Yes, all your business insurance policies can be paid via EFT. In fact, the more types of policies you pay by EFT, the more you save on service fees, banking fees and postage.

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Yes, all policies using the same bank information and draft date will be withdrawn as one amount.

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No, the policy will renew with the EFT payment plan automatically.

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Yes, you can choose a different draft date for each policy.

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Any request received for policies with a cancellation pending for non-payment of premiums will not be processed until payment has been made and the cancellation has been rescinded.

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No, one of the great advantages of EFT is that you avoid premium payment service fees and the bank’s check and processing fees.

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Yes, both checking and savings accounts can be used for EFT withdrawals.

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Only one bank account can be used at a time on each policy, however, you can change the bank account used for each policy.

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Flexibility is a key component of The Hanover’s EFT program. You can select any day of the month, from the 1st to the 28th, to have the withdrawals made.

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The Hanover requires 15 days’ notice to initiate withdrawal date changes and requires a minimum of one withdrawal each calendar month.

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Your bank will make three attempts (one per day on three separate days) to withdraw the payment before notifying The Hanover that there are insufficient funds in the account to pay the premium. The Hanover may  charge an insufficient funds fee and will send a notice of intent to cancel for non-payment.

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You can easily sign up for EFT in one of three ways:

• On-line here
• Using our EFT Authorization form you can mail or fax
• Using the EFT authorization form on the back of the next paper bill you receive 
  

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Once you have signed up for EFT and remain on EFT, you will no longer receive any paper bills.

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We will send you a notice when your EFT withdrawals begin. The notice will show clearly what policies are being paid via EFT and give you information about the remaining payment amounts.

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Many changes you initiate will be acknowledged by a Change Notification form, including but not limited to:

• Adding a policy to your EFT payments
• Changing coverage limits (causing your premium to change)
• Changing your withdrawal draft date

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Please contact our Customer Service department at 800-922-8427.

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You can easily sign up for EFT in one of three ways:

• On-line here
• Using our EFT Authorization form which you can mail or fax
• Using the EFT authorization form on the back of the next paper bill you receive 

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A down payment is only required on new business applications. Once your billing has commenced, a down payment is not required to convert to EFT.

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We suggest you keep all EFT related information with your policy in a safe place.

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Please contact your agent with any questions you have about EFT.

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Log in and click on the “Update Your Profile” link found on the right-hand side of the page. There you will be able to update your e-mail address.

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No, please contact our Customer Service department at 800-922-8427 to change your mailing address.

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Here at The Hanover we are committed to providing you the best service possible. To ensure we have your most recent phone number, we will request that you provide your number each time you make a change.

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Yes, you can change your banking information online.

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Yes, you can select a new draft date online. When changing your withdrawal date, a calendar icon will display. Click on the calendar icon and all available withdrawal dates will display in blue. Simply click on the calendar to select your new withdrawal date and estimated start date. You will receive a Change Notification Form in the mail confirming your new date.

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There is not enough time for that particular draft date due to federal regulations regarding minimum advance notification of a withdrawal. The calendar allows you to select only those dates that are eligible based on today’s date, your current draft date and notification requirements.

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If you submit changes to your EFT information more than once on the same business day, your most recent entry will override any previous entries.

For example: If you log in at 9:00 a.m. and enter bank account information, log out and come back in at 1:00 p.m. to change the draft date, you will have to re-enter your bank account information, otherwise only your draft date change will process.

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Please contact our Customer Service department at 800-922-8427.